Privacy Policy


Welcome to Lexis Hotel Group e-voucher shop website. If you continue to browse and use this website you are agreeing to comply with and be bound by the terms and conditions of use set out herein.

The term “Lexis” or "us" or "we" refers to the Lexis Hotel Group and/or its parent company, the owner of the website, whereas the term "you" refers to the user or viewer of our website.


  • The contents of this website are for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk. You should periodically review this policy for changes. Your continued use and access of the website will mean you accept those changes.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
  • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through the associated websites. By utilising these links, you acknowledged and agreed that we are not responsible for the actions, contents, accuracy, privacy, policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledge and agree that we are not responsible either directly or indirectly for any damage or loss caused by use of or reliance on linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia;
  • If you are dissatisfied with any portion of this website, or with any of its terms of use, your sole and exclusive remedy is to discontinue using this webpage.


The copyright to the contents of this website is owned by or licensed to Lexis Hotel Group and/or its parent company. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner whatsoever. Any unauthorised use of any part of this website is strictly prohibited.

The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Lexis Hotel Group and/or its parent company. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. Lexis Hotel Group and/or its parent company reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.


Lexis Hotel Group does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

Neither Lexis Hotel Group or its parent company nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you "as is" without warranty of any kind, either expressed or implied, Lexis Hotel Group and/or its parent company shall not be liable for any damages, loss of profits, injuries, savings or goodwill resulting from your use or inability to use information provided from this website.

The Internet is not a secure medium and communications over the Internet may be subject to third-party interception. Lexis Hotel Group and/or its parent company cannot accept responsibility for any unauthorised access or loss of personal information, save in accordance with our Terms of Use.


You shall indemnify and keep Lexis Hotel Group and/or its parent company indemnified against all claims, damages, actions and proceedings made or brought against the Lexis Hotel Group and/ or its parent company arising from your use of this website and/or any breach of terms in relation thereto by you


It is our policy to respect and protect the privacy of our users. We may use your data or information collected on-line to contact you periodically by post, telephone, facsimile, e-mails or short message service ("SMS") or any other social media to update you on our products or upcoming events. We may also share such information with our subsidiaries to support their respective marketing and promotion efforts. We and our subsidiaries will not wilfully disclose any such information to any other third parties without your express permission.

Lexis Hotel Group may however, need to work with authorised third parties to provide part or all of the Website and/or other services to you or to perform market research and statistical analysis. In such situations, Lexis Hotel Group will share your personal information as is necessary for the authorised third party to perform these services, on a strictly confidential basis. These parties are not allowed to use your personal information disclosed to them except for the limited purpose of providing the particular service for Lexis Hotel Group. By using and continuing to use the Website you are deemed to have consented to such disclosure.

Without limiting the above, Lexis Hotel Group may disclose your personal information about you to companies within Lexis Hotel Group, its parent company or subsidiaries for accounting or reporting purposes, subject to the terms of this Policy. If you do not wish for Lexis Hotel Group to disclose your information, please send an e-mail to us.


Your personal information will be used by Lexis Hotel Group or its parent company or subsidiaries or authorised third parties, in support of the purposes stated at the time at which it was given or sought and/or for the following reasons. We are committed to protecting your privacy and assure you that your personal data and information will be strictly processed in accordance with the Personal Data Protection Act 2010 ("the Act") and our own strict internal policy.

We collect your personal data and information from you if you register as a guest with us (whether online or otherwise) or enter into any other transactions with us. The personal data and information which we collect include your contact information, passport and visa information and other personal details, children's information, credit card details, membership information of Lexis Hotel Group or other programme, your dates of arrival and departure from Lexis Hotel Group, your preferences, interests and other information collected pertaining to your stay at our hotel/the goods and services we provide, and any questions or comments you may have during or after your stay with us (collectively "your personal data").

Your personal data will be collected, held on computer and/or in manual files, used, disclosed and otherwise processed by Lexis Hotel Group to facilitate the performance and administration of our functions as a hotel, including the following purposes:


  • to facilitate the provision of tourism and hospitality services to our customers;
  • for statistical and marketing purposes for us, the Ministry of Tourism and other tourism service providers and bureau;
  • billing purposes;
  • for contact purposes;
  • to respond to enquiries made via phone calls, emails, letters, faxes, Facebook or other media/social media;
  • provision of information on our promotions, services and products;
  • communicate with guests via sms blast, telemarketing or email blast;
  • for administrative purposes, including audits, fraud monitoring and prevention;
  • for security and emergencies – to abate or prevent any crime / intrusion into hotel room/suite/premises;
  • for the maintenance of guests database(s) and customer service related processes;
  • to update the status and information of guests;
  • for purposes of compliance with any legal, regulatory and/or statutory requirements;
  • general operation and maintenance of the services provided or required under any law to be provided by us as hoteliers; and
  • to regularize data held by us and our group of companies (if any) relating to guests from time to time.

Your personal data is essential and important to us. If you do not provide or update all the information as requested, we will not be able to keep complete information about you, thus affecting our ability to fulfill the purposes stated above.

We may disclose and transfer your personal data to the following parties (whether within or outside Malaysia) for the purposes stated above:

  • our related and/or group of companies, our agents and service providers and/or subcontractors and its affiliates including those located overseas providing services relating to the purposes for which your personal data is collected;
  • third parties (including those located overseas) who provide data processing services to us;
  • our appointed lawyers and panel solicitors who attend to matters relating to any breach or enforcement of contracts/agreements; to defend any rights or property of Lexis Hotel Group, its personnel and its related and/or group of companies;
  • any person who has undertaken a duty of confidentiality to keep such data confidential; and
  • any law enforcement agency, courts of Malaysia or pursuant to any court order.
  • it is important that your personal data is kept up-to-date. Should there be any changes in your personal data, such as address, phone/fax number, email address and other personal identification or information, kindly update the same with us as soon as possible so that we may update our records.

You may at any time after the submission of your personal data to us, submit in writing by mail to us at Lexis Hotel Group, Lot 11-3, Level 11, Tower Block, Menara Milenium, 8 Jalan Damanlela, Pusat Bandar Damansara, Bukit Damansara, 50490 Kuala Lumpur, Malaysia.
Malaysia. You may contact us via telephone at +603-2082 0333, or via fax at +603-2082 0222, or via email at in the event: 


  • You require access to and/or a copy of your personal data that we retain about you and/or wish to make corrections to your personal data. Such request for access to and/or copies of your personal data may be subject to a fee and also to requirements of the Act and/or other applicable laws;
  • You wish us to cease processing your personal data or otherwise limit our right to process your personal data and you are no longer agreeable to us retaining, holding or storing your personal data. However, please note that this may result in us not being able to properly perform or discharge our obligations to you; or
  • You have any enquiries or complaints in respect of your personal data.